Hollyford Expedition

Packrafting Nz is not liable or in any way responsible for transaction charges passed on to our customers by credit card institutions, banking institutions or merchant service providers (international or domestic), these lay solely with the purchaser. Additionally, Packrafting Nz may not be held liable for any financial loss suffered by the customer from currency exchange fluctuations rate in purchase and refund situations.

PAYMENTS – For all our Expeditions and Courses, payments are generally made by wire transfer in NZ$. Please contact our office or see the trip notes for our full Nz bank account details (ANZ, Account # 01-0677-0160954-00, for the Account: Packrafting Nz Ltd).

We can also accept payment of your deposit and balance payment via credit card.

We will send you a Xero invoice for all payments

A non-refundable deposit of Nz$1500 secures your booking and full payment is due 90 days prior to the start date for your trip. We will send you receipts for all payments

CANCELLATIONS – Once you have paid your deposit your trip is confirmed, subject to payment of the balance of fees owing 90 days prior to your trip commencement date.

• Cancellations outside of 90 days will result in the loss of the trip deposit.
• For cancellations made within 90 days of the trip commencement date, we reserve the right to retain 50% of the balance payment fee.
• For cancellations within 30 days of the departure date, a cancellation fee of 100% of the full fee applies.

We recommend you take out trip cancellation insurance via your travel agent.

Manapouri Expedition, Level 1, Level 2 and Expedition X

Packrafting Nz is not liable or in any way responsible for transaction charges passed on to our customers by credit card institutions, banking institutions or merchant service providers (international or domestic), these lay solely with the purchaser. Additionally, Packrafting Nz may not be held liable for any financial loss suffered by the customer from currency exchange fluctuations rate in purchase and refund situations.

PAYMENTS – For all our Expeditions and Courses, payments are generally made by wire transfer in NZ$. Please contact our office or see the trip notes for our full Nz bank account details (ANZ, Account # 01-0677-0160954-00, for the Account: Packrafting Nz Ltd).

We can also accept payment of your deposit and balance payment via credit card.

We will send you a Xero invoice for all payments

A non-refundable deposit of NZ$350 secures your booking and full payment is due 30 days prior to the start date for your trip. We will send you receipts for all payments.

CANCELLATIONS – Once you have paid your deposit your trip is confirmed, subject to payment of the balance of fees owing 30 days prior to your trip commencement date.

• Cancellations outside of 30 days will result in the loss of the trip deposit.
• For cancellations made within 30 days of the trip commencement date, we reserve the right to retain 50% of the full fee.
• For cancellations made within 20 days of the trip commencement date, we reserve the right to retain 75% of the full fee.
• For cancellations within 10 days of the trip commencement date forfeits 100% of the full fee.

We recommend you take out trip cancellation insurance via your travel agent.

Refund Policy for Insufficient Skill Levels or Fitness Levels

Overview

At Packrafting NZ, the safety and satisfaction of our customers are our highest priorities. We have established this refund policy to clearly outline the conditions under which refunds or rebooking options are available for participants who do not meet the required fitness or skill levels for our expeditions.

Fitness Levels and Pre-existing Injuries

• Insufficient Fitness Levels or Pre-existing Injuries (not disclosed to Packrafting NZ staff): If the lead instructor or expedition leader determines that a participant is not fit enough or that a previously undisclosed injury prevents safe participation in the planned expedition, no refund will be provided.
• Rebooking Option: Participants may opt to rebook onto a different departure. A rebooking fee of $1500 may apply.

Skill Levels After Training

• Additional Training Required: If the instructor believes that a few extra days of training will enable the participant to meet the required skill levels, we will rebook the participant onto a different departure at no additional rebooking fee. The participant will, however, be placed on a waiting list.
• Insufficient Skill Levels Post-Training: If extra training is deemed insufficient by the instructor:
  • Participants may choose a different product.
  • A partial refund may be offered.

Decision-Making Process

All decisions regarding fitness and skill levels are made in consultation with the participant and with the overall safety of the group in mind. To avoid any disappointment, we encourage participants to be honest about their fitness and skill levels.

Honesty and Communication

We strive to provide the best experience possible and encourage open communication. Please inform us of any concerns or conditions that may affect your participation so that we can make the necessary accommodations.

Manapouri Expedition Gear rental agreement

1. Introduction

Welcome to [Your Company Name]! We are delighted to provide you with high-quality packrafting gear to ensure you have the best possible experience on your adventure. By renting our gear, you agree to the terms and conditions outlined in this agreement.

2. High-Quality Gear

We pride ourselves on offering top-notch equipment to our customers. Each item has been carefully selected and maintained to provide optimal performance and safety.

3. Customer Responsibilities

As our valued customer, we expect you to:

• Look after the gear and treat it as if it were your own.
• Ensure the equipment is used properly and returned in the same condition as when rented.

4. Liability for Damages or Loss

While the gear is in your possession, you are fully responsible for it. In case of any damage or loss, you agree to:

• Replace or fix the damaged or lost equipment at your own cost.
• Alternatively, pay us the cost required to repair or replace the damaged or lost items.

5. Trust-Based Agreement

We operate on a trust basis and will not require any deposit for the gear at this time. We believe in mutual respect and trust, and we hope you won’t let us down.

By signing up to our Manapouri Expedition you are accepting the above agreement.

Here at Packrafting New Zealand Limited (“Packrafting NZ”), we appreciate your custom. We work hard to provide a friendly and safe experience.

In confirming a trip booking, you have accepted that we have advised you of, and that you have read, the following information pertaining to:

• General Terms and Conditions
• Complaints
• Payments, Cancellation and Refunds

GENERAL TERMS AND CONDITIONS

1. We advise that all activities do carry a degree of risk and that by participating in the activity provided by the Operator you are expressly assuming those risks personally and are, to the maximum extent permitted by law, releasing the Operator and its officers and employees from any liability, claims, losses, damages or expenses caused by any event including, but not limited to:

• • Personal injury or death
  • Property loss or damage
  • Acts which may be construed as negligent or accidental
  • Any other loss, damage, suffering, emotional or nervous disorder.

2. In participating in the activity I, the customer, agree to the conditions set out above and consent to the conditions in clauses 2 a. to 2 f. below, 3 to 6.

a. I agree that my successors, executors, administrators and next of kin are bound by the terms and conditions.

b. I agree not to commence any litigation or proceedings in any country in relation to the risks and perils set out in (1) above and to indemnify the Operator against any such claims.

c. I confirm that I am physically fit and suffer no medical conditions, which may be aggravated by this activity.

d. I consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims in respect of this treatment.

e. I agree that any films, sound, video or other recordings taken of or during the activity will not be used in any promotion or advertising without the prior consent of the Operator, however, the Operator may use such recordings itself at its complete discretion without any prior approval.

f. I agree to listen to my driver/guide/host, follow their instructions and make sure any children in my care do the same.

3. An itinerary is issued by the Operator providing the services and activities described, and are non-transferable.

4. The Operator accepts no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator.

5. An itinerary is based on fares and tariffs, which are, to the best of the Operators knowledge, correct at the time of issue. Any increases since the date of issue are at the cost of the customer payable to the Operator.

6. Any decision regarding an exception to the stated policy will be made entirely at the discretion of the Operator.

COMPLAINTS

For any complaints please send an email to adventure@packraftingnz.com or phone Arno on 0210231235.

PRIVACY POLICY

We may collect and process your information and disclose the same to our service providers for the purposes of providing our services for your expedition/trip, including administration, quality, customer care, product and business management/development, operations, risk assessment/management, research and analysis, social media, reviews, advertising and marketing, profiling customer purchasing preferences, activities and trends, dispute resolution/litigation, credit checking and debt collection.

We may collect information (such as medical or other personal details) that may be considered “sensitive personal data” to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

If you do not agree to our use of your information above, we cannot engage/do business with you or accept your booking.