- When you book a spot in a course or on a trip, or reserve a rental boat, we require a 25% deposit of the total cost. This secures your spot or reservation.
- The balance of payments should be paid no later than four weeks prior to the departure/rental date unless other arrangements are made. If you don’t do this, we may cancel your booking or reservation, so make sure to keep track of time as your trip is getting nearer. If this happens, you won’t get your deposit back.
- If you need to cancel your trip or reservation after you’ve paid, you’ll get a refund based on how far in advance of the trip you cancel.
- If it’s more than 12 weeks out, we’ll refund the entire amount, including the deposit, but minus the 1.9% fee which we’ve had to pay to the booking system (sorry!).
- If it’s between 8 and 12 weeks until your big adventure, you’ll lose your deposit, but get back all of the rest.
- Between 4 and 8 weeks you’ll lose the deposit, and get back 80% of the rest.
- Within 4 weeks no refund applies.
- Once your trips, rentals or course has commenced no refund applies due to any circumstances.
GOOD NEWS! If you do need to cancel, we’re happy to honor your booking or reservation by moving it to another available date, whenever possible. We’ll extend this courtesy for up to a year from the date of your original trip or rental reservation, so just get in touch.
WE STRONGLY RECOMMEND that you arrange personal travel/medical insurance. This will protect you for any loss of fares if the trip gets canceled due to unforeseen circumstances out of our control.